:root {
  --ink: #1C1A17; --cream: #F5F1EB; --paper: #FFFDF9; --gold: #A87E33; --gold-hi: #FBAE40;
  --muted: #6E675D; --line: #E4DCCF; --red: #9E3B2F; --green: #3F6B45;
  --serif: "Playfair Display", Georgia, serif; --sans: Montserrat, system-ui, -apple-system, "Segoe UI", sans-serif;
}
* { box-sizing: border-box; }
html, body { margin: 0; background: var(--cream); color: var(--ink); font: 15px/1.5 var(--sans); }
body { padding-bottom: calc(68px + env(safe-area-inset-bottom)); }
button, input, textarea, select { font: inherit; color: inherit; }
[hidden] { display: none !important; }

.top { position: sticky; top: 0; z-index: 5; display: flex; align-items: center; justify-content: space-between;
  padding: 14px 18px calc(12px); padding-top: calc(14px + env(safe-area-inset-top)); background: var(--ink); color: var(--cream); }
.brand { display: flex; align-items: baseline; gap: 10px; }
.mark { font: 700 22px/1 var(--serif); color: var(--gold-hi); letter-spacing: .3px; }
.sub { font-size: 11px; letter-spacing: 1.6px; text-transform: uppercase; color: #CFC6B8; }
.icon-btn { background: none; border: 0; color: var(--cream); font-size: 22px; padding: 4px 8px; cursor: pointer; }

main { max-width: 760px; margin: 0 auto; padding: 16px 14px 24px; }
h1 { font: 700 24px/1.2 var(--serif); margin: 6px 4px 14px; }
h2 { font: 600 17px/1.3 var(--serif); margin: 22px 4px 10px; }
.muted { color: var(--muted); }
.small { font-size: 13px; }
.empty { text-align: center; padding: 40px 16px; color: var(--muted); }
.empty strong { display: block; font: 600 19px var(--serif); color: var(--ink); margin-bottom: 6px; }

.tabs { position: fixed; bottom: 0; left: 0; right: 0; z-index: 5; display: flex; background: var(--paper);
  border-top: 1px solid var(--line); padding-bottom: env(safe-area-inset-bottom); }
.tabs a { flex: 1; display: flex; align-items: center; justify-content: center; gap: 5px; padding: 14px 2px 15px;
  color: var(--muted); text-decoration: none; font-weight: 500; font-size: 13px; border-top: 3px solid transparent; white-space: nowrap; }
.tabs a.on { color: var(--ink); border-top-color: var(--gold); }
.tabs b { background: var(--gold); color: #fff; border-radius: 10px; font-size: 11px; padding: 1px 7px; }

.card { background: var(--paper); border: 1px solid var(--line); border-radius: 12px; padding: 14px 15px; margin-bottom: 12px; }
.card.tap { cursor: pointer; }
.card-head { display: flex; justify-content: space-between; gap: 10px; align-items: flex-start; }
.card-title { font-weight: 600; font-size: 15.5px; margin: 4px 0 2px; overflow-wrap: anywhere; }
.chip { display: inline-block; font-size: 11px; font-weight: 600; letter-spacing: .6px; text-transform: uppercase;
  padding: 3px 8px; border-radius: 999px; background: #F1E6D2; color: #7A5A1F; }
.chip.booking { background: #E3ECF4; color: #2C4F6E; } .chip.days_off { background: #EDE3F1; color: #5A3768; }
.chip.decision { background: #F4E1DD; color: var(--red); } .chip.done { background: #E2EDE3; color: var(--green); }
.chip.cancelled { background: #ECE8E2; color: var(--muted); }
.ref { color: var(--muted); font-size: 12px; white-space: nowrap; }
.summary { margin: 8px 0 0; overflow-wrap: anywhere; }
.next { margin: 6px 0 0; font-size: 13px; color: var(--muted); }

.box { margin-top: 12px; border-left: 3px solid var(--gold); background: #FBF7F0; padding: 10px 12px; border-radius: 0 8px 8px 0; }
.box .meta { font-size: 12.5px; color: var(--muted); margin-bottom: 6px; overflow-wrap: anywhere; }
.body-text { white-space: pre-wrap; overflow-wrap: anywhere; font-size: 14.5px; }

.actions { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 12px; }
.btn { border: 1px solid var(--ink); background: var(--paper); border-radius: 9px; padding: 10px 15px; font-weight: 600;
  cursor: pointer; min-height: 44px; }
.btn.primary { background: var(--ink); color: var(--cream); }
.btn.gold { background: var(--gold); border-color: var(--gold); color: #fff; }
.btn.quiet { border-color: var(--line); color: var(--muted); }
.btn.danger { border-color: var(--red); color: var(--red); }
.btn:disabled { opacity: .5; cursor: progress; }
.link { background: none; border: 0; padding: 0; color: var(--gold); font-weight: 600; cursor: pointer; text-decoration: underline; }

.form { margin-top: 12px; display: grid; gap: 8px; }
textarea, input[type=text], input[type=email], input[type=search], input[inputmode=numeric] {
  width: 100%; border: 1px solid var(--line); background: #fff; border-radius: 9px; padding: 11px 12px; }
textarea { min-height: 84px; resize: vertical; }
textarea:focus, input:focus { outline: 2px solid var(--gold-hi); outline-offset: 0; border-color: var(--gold); }
.row { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }

.seg { display: inline-flex; border: 1px solid var(--line); border-radius: 9px; overflow: hidden; }
.seg button { border: 0; background: #fff; padding: 9px 12px; cursor: pointer; font-weight: 500; min-height: 40px; }
.seg button + button { border-left: 1px solid var(--line); }
.seg button.on { background: var(--ink); color: var(--cream); }
.meeting { padding: 10px 0; border-top: 1px solid var(--line); }
.meeting:first-child { border-top: 0; }

.list-item { display: flex; justify-content: space-between; gap: 10px; padding: 12px 4px; border-bottom: 1px solid var(--line); cursor: pointer; }
.list-item:last-child { border-bottom: 0; }
.list-item .t { font-weight: 500; overflow-wrap: anywhere; }

.timeline { list-style: none; padding: 0; margin: 0; }
.timeline li { position: relative; padding: 0 0 14px 20px; }
.timeline li::before { content: ""; position: absolute; left: 4px; top: 7px; width: 8px; height: 8px; border-radius: 50%; background: var(--gold); }
.timeline li::after { content: ""; position: absolute; left: 7.5px; top: 18px; bottom: 0; width: 1px; background: var(--line); }
.timeline li:last-child::after { display: none; }
.timeline .when { font-size: 12px; color: var(--muted); }

.back { margin: 0 0 6px; }
.stats { display: flex; gap: 8px; flex-wrap: wrap; margin: 0 4px 6px; }
.stat { background: var(--paper); border: 1px solid var(--line); border-radius: 10px; padding: 8px 12px; font-size: 13px; }
.stat b { font-size: 16px; margin-right: 4px; }

.signin { max-width: 380px; margin: 40px auto; }
.signin p { color: var(--muted); }

#toast { position: fixed; left: 50%; transform: translateX(-50%); bottom: calc(80px + env(safe-area-inset-bottom)); z-index: 9;
  background: var(--ink); color: var(--cream); padding: 11px 16px; border-radius: 10px; max-width: 92vw; white-space: pre-wrap;
  box-shadow: 0 6px 24px rgba(0,0,0,.25); font-size: 14px; }
#toast.err { background: var(--red); }
.spin { display: inline-block; width: 14px; height: 14px; border: 2px solid currentColor; border-right-color: transparent;
  border-radius: 50%; animation: s .8s linear infinite; vertical-align: -2px; margin-right: 6px; }
@keyframes s { to { transform: rotate(360deg); } }
@media (min-width: 700px) { main { padding-top: 26px; } h1 { font-size: 28px; } }

/* ---------------------------------------------------------------- Friday chat */
.chat-top { display: flex; justify-content: space-between; align-items: center; gap: 8px; margin: 0 2px 10px; }
.chat-top h1 { margin: 6px 0; }
.thread { display: flex; flex-direction: column; gap: 10px; padding-bottom: 150px; }
.msg { max-width: 88%; padding: 10px 13px; border-radius: 14px; overflow-wrap: anywhere; }
.msg.pk { align-self: flex-end; background: var(--ink); color: var(--cream); border-bottom-right-radius: 4px; white-space: pre-wrap; }
.msg.friday { align-self: flex-start; background: var(--paper); border: 1px solid var(--line); border-bottom-left-radius: 4px; }
.msg.friday p { margin: 0 0 8px; } .msg.friday p:last-child { margin-bottom: 0; }
.msg.friday ul { margin: 4px 0 8px; padding-left: 20px; } .msg.friday li { margin: 2px 0; }
.msg .when { font-size: 11px; opacity: .65; margin-top: 4px; }
.msg .acts { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 10px; }
.msg .acts .btn { min-height: 38px; padding: 7px 12px; font-size: 13.5px; }
.refl { color: var(--gold); font-weight: 600; cursor: pointer; text-decoration: underline; }
.composer { position: fixed; left: 0; right: 0; bottom: calc(52px + env(safe-area-inset-bottom)); z-index: 4;
  background: linear-gradient(to top, var(--cream) 75%, rgba(245,241,235,0)); padding: 14px 12px 10px; }
.composer .inner { max-width: 760px; margin: 0 auto; display: flex; gap: 8px; align-items: flex-end; }
.composer textarea { min-height: 46px; max-height: 160px; resize: none; border-radius: 12px; }
.composer .btn { min-height: 46px; }
.past { margin-bottom: 14px; }
.hello { color: var(--muted); padding: 10px 4px; }
.hello b { color: var(--ink); }
.suggest { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 10px; }
.suggest button { border: 1px solid var(--line); background: var(--paper); border-radius: 999px; padding: 7px 12px; cursor: pointer; font-size: 13.5px; }

/* ---------------------------------------------------------------- filters */
.filters { display: flex; flex-wrap: wrap; gap: 6px; margin: 0 2px 12px; }
.fchip { border: 1px solid var(--line); background: var(--paper); border-radius: 999px; padding: 7px 12px; cursor: pointer;
  font-size: 13.5px; min-height: 36px; }
.fchip b { margin-left: 4px; }
.fchip.on { background: var(--ink); color: var(--cream); border-color: var(--ink); }

/* ---------------------------------------------------------------- team */
.dept-head { display: flex; justify-content: space-between; align-items: center; gap: 8px; cursor: pointer; }
.chip.live { background: #E2EDE3; color: var(--green); } .chip.off { background: #ECE8E2; color: var(--muted); }
.agent { display: flex; justify-content: space-between; gap: 8px; padding: 7px 0; border-top: 1px solid var(--line); font-size: 14px; }